I am very TULAN
Today i was expecting maxis to reverse back the wrongly charged amount of RM4000 to my credit card but to my disappointment, they didn't do anything yet.
Today i made many calls since morning and they kept on telling me that they will call me back on this issue while they do their checking or processing. Never once call me back !
I got so tulan then i called them back on 5pm++, then they told me the person that suppose to get back to me already went home, off for the day. Ok, nevermind. Then she told me that for my case, i can only get my RM4000 back after 14 days !!!! That is not acceptable!!! they burst my credit card and now i can't use anymore. And my others direct debit will have problems!!
The manager told me she will call me back tomorrow regarding this matter to see if they able to solve it earlier. If they give me trouble, i am thinking to sue maxis. This is their problem, not my problem. You initiated the problem, you must solve it.
Maxis, is this all you can give to a loyal customer since many many years ago?
Today i made many calls since morning and they kept on telling me that they will call me back on this issue while they do their checking or processing. Never once call me back !
I got so tulan then i called them back on 5pm++, then they told me the person that suppose to get back to me already went home, off for the day. Ok, nevermind. Then she told me that for my case, i can only get my RM4000 back after 14 days !!!! That is not acceptable!!! they burst my credit card and now i can't use anymore. And my others direct debit will have problems!!
The manager told me she will call me back tomorrow regarding this matter to see if they able to solve it earlier. If they give me trouble, i am thinking to sue maxis. This is their problem, not my problem. You initiated the problem, you must solve it.
Maxis, is this all you can give to a loyal customer since many many years ago?
Labels: Complaining
posted by Grayson | 6:59 PM
2 Comments:
make a complain to consumer affair and make sure you have their contact details noted such as time you called, who you had talked with etc. during your phone conversation.
like tht also can
god almighty
hope that the ppl in digi dont do this for me
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