Feedback from maxis

As promised, they called me the next day. The manager Ms.Mary called me saying that they tried their best to get my money returned but it can only be done on next monday. Well, at least they did something and i feel that it is reasonable and fair enough. So i accepted their solution and i shall wait and see on monday.

The only problem is that i need to settle my others auto debit manually which will due before they clear my credit card. Is really troublesome, but what can i do?

I am very TULAN

Today i was expecting maxis to reverse back the wrongly charged amount of RM4000 to my credit card but to my disappointment, they didn't do anything yet.

Today i made many calls since morning and they kept on telling me that they will call me back on this issue while they do their checking or processing. Never once call me back !

I got so tulan then i called them back on 5pm++, then they told me the person that suppose to get back to me already went home, off for the day. Ok, nevermind. Then she told me that for my case, i can only get my RM4000 back after 14 days !!!! That is not acceptable!!! they burst my credit card and now i can't use anymore. And my others direct debit will have problems!!

The manager told me she will call me back tomorrow regarding this matter to see if they able to solve it earlier. If they give me trouble, i am thinking to sue maxis. This is their problem, not my problem. You initiated the problem, you must solve it.

Maxis, is this all you can give to a loyal customer since many many years ago?

Shocking bill from maxis

Today i received a notification that my maxis bill is ready for viewing, so i downloaded it to check my amount due.

It is really crazy; I have no idea why my bill is so high.

First time in my life, my telephone bill is RM4266.25 !!!

The bill say that there is 4 charges of 1Mbps dedicated internet access installation fee of RM1000 each. What the heck is that?

So I immediately called maxis and asked them regarding this. Luckily they told me that there was a mistake in their billing system as they just changed to a new system. This is really disappointing; shouldn't they do a parallel test run before they put the new system into live environment? Few months back, i noticed there are some ECP (external content provider) charges which i never subscribed; they charged me RM2.50 each service received. Earlier i didn't check and i paid blindly for about RM10+ every month. When i called them, they seem get used to this kind of complaint and told me that they will do adjustment on my next bill. I did some researched on the internet and actually i am not the only victim. There are a lot of people having the same problem. Today the officer told me that they just installed anti-spam features and i am assured that it won't happened again. I hope so.

New Broadband

Today i registered a new broadband package from maxis.

Looks attractive, wireless modem where i can connect everywhere if there is coverage and it only cost me RM68 per month for a 384KB/sec speed.

So this afternoon, those agents came to my house and delivered the modem.

Happy happy happy!

It comes together with a phone which i can use to call anywhere i like. Just tried, it is working!

Instead of taking the small usb modem, i decided to take the big one coz the small usb modem will need me to pay RM138 every month which i think is too expensive.

Just now i tested the speed and found out that instead of 384KB/sec...i only get 31KB/sec max for the moment and it was not stable, kept disconnected. I hope this is just due to the bad rain. Quite disappointing for the first day use coz it is even slower than a dial up modem. I hope for the next few days, it will get better.

Today i did called up celcom asking about their broadband package. Their advertisement shows that there is a small usb modem, but actually the customer service told me that they actually don't provide any modem, we must use a 3G phone to get connected. A bit confusing on what they explained coz if they actually don't provide modem, why they show it in the advertisement?

Searched some forums and there are pros and cons from every service provider...everyone is still searching for the best provider. I hope i didn't make a mistake.

Who want free money?